- If you wish to obtain a refund, simply cancel the booking upto 15 Days prior to the booking slot & subject to the terms and conditions detailed below.*
- We will issue a 90% refund for booking slot online according to our Policy. Your refund will be credited to the original purchaser’s credit card.
- If the date on your credit card has expired or for any reason the original card has been cancelled, please Note It is not possible to refund to a different card. The refund to the old card number will credit, the funds will transfer to the correct account, though it may take longer than normal. If your Bank have been issued a new card as a replacement for the old card (but still linked to the same account).
- If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.
- Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
- If you have not heard from our returns team within 10 working days of your booking being cancelled, please contact booking@lbwturf.com Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by us, the time frame it can take to appear in your bank account will depend on your bank’s policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
